Franklin County will receive a report of undelivered calls, and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.
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CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses regarding time-sensitive general and emergency notifications by:]
Only authorized officials have access to send notifications with the CodeRED system.
Any emergency notification regarding the safety, property, or welfare of the community may be sent using the CodeRED system. These may include:
In addition, all subscribers have the option to opt in to non-emergency community alerts.
CodeRED delivers the notification through a high-speed telephone calling system to a phone number on the CodeRED database. County staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A voice and/or text message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.
This system is an enhancement to existing means of communication and is meant to supplement current or procedures used for mass notification. In addition to CodeRED, the County will still provide information to local TV, radio, and newspapers, as well as Facebook and Twitter accounts.
Initially, all phone numbers listed in the "white pages" are entered by the County into the CodeRED system. However, this database does not include cell phone numbers or Voice over Internet Protocol (VoIP) phone (internet calling) type numbers. No resident should assume that their information is in the system. Therefore we urge all persons living or working in Franklin County to enter their phone numbers into the CodeRED system, along with their home or work address. In this way everyone can quickly receive CodeRED emergency notices from the County.
Enroll your contact information into the CodeRed system.
Yes. Fill out the CodeRED Registration Form, but be sure to select the "This address is business" option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants and phone trees will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED notification to their workforce.
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.
A CodeRED Emergency notification will have a caller ID of 866-419-5000 and will show up as "EMERGENCY COMM". A CodeRED General notification will have a caller ID 855-969-4636 and will show up as "ECN COMMUNITY". It is highly recommended you program both numbers in your cell phone as a "new contact" and use "CodeRED Emergency" and "CodeRED General" as the contact name. If you need to replay the emergency notification again, simply dial the number, and you will be able to hear the notification again.
If you receive a CodeRED notification:
Make sure you have at least one working corded telephone, and be sure to turn the ringer on. The CodeRED signup form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.
Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.
The emergency message delivery depends on how the resident's voicemail is set up. If the voicemail starts with a "Hi" and then a pause, the system will think someone has answered live and start playing the message. The good news is, the resident can always play back the message in its entirety by calling number listed on the caller ID to replay the message.
If the line is busy, CodeRED will try two more times to connect.
If your area of the community is not be affected by the incident, the County may elect to target the notification to the specific area where the emergency is going on. In this case, you won't receive a call, even if it's only a block away. This is an effort to ensure that only residents and businesses that need to take action receive notifications. You will need to opt in to receive non-emergency community notification using the CodeRED Web Portal.
We recommend that you register a cell phone number which can receive text notifications into the system. During an emergency when many people are trying to utilize their phones, text notifications are much more likely to go through than a voice call.
We highly discourage residents or businesses from unsubscribing from CodeRED, as they will not receive critical emergency notifications. However, if you are in our database, and you do not want to be in our database and be contacted by CodeRED, you must fill out a Do Not Call Form. Once you submit the form, it will then be forwarded to CodeRED for processing. Please allow 6 to 8 weeks for your number to be removed from our database.