E 9-1-1 Communications Center

The Franklin County 911 Emergency Communications Center is the answering point for all 911 calls within the County. It is a centralized communications hub that provides a number of services for:

• Emergency medical services
• Law enforcement components
• Public safety officials
• Other public service entities

The Communication Center runs 24 hours a day, 365 days a year regardless of weather conditions.

Employee Expectations

Individuals employed in the Communications Center must have the ability to work in a fast-paced environment, handle multiple tasks, and identify work priorities. They are responsible for monitoring all of the emergency communications within the County and assigning public services when necessary. These individuals must be able to correctly ascertain the nature of a call, the location of the incident, and the extent of the emergency. Failure to properly identify and assign an emergency call could result in delay of services, misdirect of emergency personnel, and in certain situations, serious injury or even death. They must also be able to quickly identify and overcome human errors made by the caller.

Individuals interested in pursuing a career as a public safety dispatcher must undergo a series of tests in order to be considered for hire. Although a college education is not required as condition of employment, applicants are required to pass written, oral, and performance tests prior to be accepted into the field.